Honnie, my wife, and my two daughters, Deni and Sam were in the middle of a "chat session" with Lola Mama when the internet suddenly lost it's connection last Thursday evening. After checking it through, I realized that it was a device malfunction. My PC cannot detect the Vodafone Broadband Modem! What entered my mind that instance was to check the M1 contract to see the guidelines. I felt dismayed upon knowing that the fee for a damage device is S$374!!! Is device malfunction tantamount to damage device? Are they talking about "physical" damage or what?? That I need to check with the service center the following day. The circumstance made me sleepless the whole night...It was a great relief to find out that M1 will have to replace the modem without any fee!!! Praise God! Now, I'm blogging again!
By the way, thanks to Francis, he was able to send me an authorization letter for the replacement of the unit.
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